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Privacy Policy

As with all shopping websites, we collect personal information from you when you shop with us, DP DREAM PAIRS INC. (“DP” or “Company”) It is important to note that DP collects various types of personal information about you both online and offline, as described in this privacy notice. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, let you know about any delays or problems, and occasionally to send you special offers and promotions.

The following DP privacy notice (“Privacy Notice”) is designed to inform you about the types of information that DP may gather about or collect from you. It also is intended to explain the conditions under which DP uses and discloses that information, and your rights in relation to that information. Changes to this Privacy Policy are discussed at the end of this document. Each time you shop with us, the current version of this Privacy Policy will apply. Accordingly, each time you should always check the date of this Privacy Policy (which appears at the beginning of this document) and review any changes since the last time you visited us.

BY ACCEPTING THIS PRIVACY NOTICE, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

CERTAIN STATES ALLOW YOU TO CANCEL THIS NOTICE, WITHOUT ANY PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF COMPANY’S THIRD BUSINESS DAY FOLLOWING THE DATE OF THIS NOTICE, EXCLUDING SUNDAYS AND HOLIDAYS. TO CANCEL, CALL A COMPANY CUSTOMER CARE REPRESENTATIVE DURING NORMAL BUSINESS HOURS USING THE CONTACT INFORMATION LISTING BELOW IN THIS NOTICE OR BY ACCESSING YOUR ACCOUNT SETTINGS. THIS SECTION APPLIES ONLY TO INDIVIDUALS RESIDING IN STATES WITH SUCH LAWS.

I.Information Collection, Purpose, And Sharing

We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, request a catalog, participate in a sweepstake, contest, promotion or survey, or join our social networking sites. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number). If you create an online account, you also have the option of providing your demographic information.

We might use or disclose your personal details to manage your account and membership, place and deliver your order, respond to your queries, for fraud prevention, or for marketing or perform other services provided by DP, including any written, electronic, and oral communications, online or offline, and purchases performed (collectively, the "Services") as well as the rights and choices you have associated with that information (such as log in websites belonging to DP with DP account). We share and receive personal information with and from our third-party marketing partners for commercial purposes.

The information we collect or have collected within the past twelve months, and may sell and/or disclose or have sold and/or disclosed in the past twelve months is detailed below:

Name

Purpose: We use this so we know what to call you, to process orders to you and for fraud prevention and detection. We also use this to keep you in the loop so that, from time to time, we can send you catalogs, special offers and promotions.

Sale: We do sell names to marketing partners for commercial purposes, unless you have told us not to. These partners may pass your information on to other companies whose products they think may interest you. If you do not wish to receive communications from other companies, please contact us via any of the methods in the ‘Contact Us’ section, quoting your account number (if you have it), which can be found above your address on your latest catalog.

Disclosure: We may disclose this information to agents (including credit reference agencies, credit card clearing agencies, our fraud prevention and 3D-secure partner, and delivery companies). In all instances, we provide them with only the information they need to perform their function. We may also disclose this information to outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case, we provide them with only the information they need to perform their function). If you have asked us not to send you postal marketing, we may disclose your information to marketing partners to ensure that you’re added to a suppression list and no longer receive postal marketing from us.

We use your name to respond to your queries and occasional complaints. We may also keep a record of these to inform any future communications with us, to show how we communicated with you throughout, and to ensure that we provide you with the best possible service.

Email address

Purpose: We use this so that we can email your order confirmations, let you know about delivery delays, send you offers and keep you up-to-date on our shiny new products. If you do not want to receive our marketing emails, you can opt-out by contacting us directly via [email protected]. Please allow five business days for your request to be updated across all our systems.


Sale: We do pass on emails to marketing partners for commercial purposes, unless you have told us not to. These partners may pass your information on to other companies whose products they think may interest you. If you do not wish to receive communications from other companies, please contact us via any of the methods in the ‘Contact Us’ section, quoting your account number (if you have it), which can be found above your address on your latest catalog.

Disclosure: We may disclose your email address outside research companies whom we ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

We may disclose your email address to our fraud prevention and 3D-secure partner.

Shipping address

Purpose: An obvious one – so we can ship your goods to you. In addition, we use this to process orders to you, and for fraud prevention and detection. We also use this to keep you in the loop so that, from time to time, we can send you catalogs, special offers and promotions.

If you work with us as an influencer, we may collect your address. We may use your address to send presents to you.

Sale: We do pass on addresses to marketing partners for commercial purposes, unless you have told us not to. These partners may pass your information on to other companies whose products they think may interest you. If you do not wish to receive communications from other companies, please contact us via any of the methods in the ‘Contact Us’ section, quoting your account number (if you have it), which can be found above your address on your latest catalog.

Disclosure: If you have asked us not to send you postal marketing, we may disclose your information to marketing partners to ensure that you’re added to a suppression list and no longer receive postal marketing from us.

We may disclose your address to outside research companies whom we ask to contact you directly for your opinions on our products and services (in which case, we provide them with only the information they need to perform their function).

We may disclose your shipping address to our fraud prevention and 3D-secure partner.

Telephone number / Cell number

Purpose: We might use your phone number to send you a one-time password when you join Dream Pairs Rewards. If there's a delivery issue, we'll give you a call. We may also send you texts about your orders or if we need to ask you something. Your number helps us respond to your questions and address any concerns you might have.

Disclosure: With agents (including credit reference agencies, credit card clearing agencies, and our fraud prevention and 3D-secure partner). In all instances, we provide them with only the information they need to perform their function.

Credit card details

Purpose: We only ask for these when you place an order. You may choose to save your card details to speed up the checkout process. If you wish to remove your card details at a later date, you can do so by deleting your saved card from account preferences on the website. We will securely store your payment card information for one year, to allow us to process refunds in accordance with our Refund Policy

Sale: We do not sell this data to third parties.

Disclosure: With agents (including credit reference agencies and credit card clearing agencies). In all instances, we provide them with only the information they need to perform their function. 

Your Internet Protocol (IP) address

Purpose: We collect your IP address to learn more about how you use our website. IP address data allows us to analyze site usage and visitor numbers and see how our advertising performs (so we can understand what you like). We also use this information to improve our website, which makes our marketing more relevant to give you the best experience we can.

Sale: We do not sell this data to third parties.

Disclosure: We may disclose this information with other companies that help us analyze site usage, visitor numbers and advertising.

Photographs

Purpose: If you upload your photographs to our websites and social media accounts (please keep them coming), these may be published on our website along with your name or social media username.

If you take part in our research activities (for example, consumer surveys), we’ll use your photographs to improve the products and services that we provide to our customers.

If you work with us as an influencer, we may collect images of you (and, if you work with us through paid partnerships and your children are included in your images, we’ll collect their images too), and clothing size. We may post your images on our own social media pages and our websites (contractual performance).

Sale: We do not sell this data to third parties. 

Disclosure: Some of our WeChat, Amazon, and other third-party activities are administered and hosted by third parties. We may disclose your personal information to these third parties for these purposes only.

Social Media Username

Purpose: If you interact with us on social media, we use your social media username or identifier to help us respond to your comments, questions, or feedback.

Sale: We do not sell this data to third parties.

Disclosure: We do not disclose this data to third parties.

II.Protecting Your Information

Our IT department uses encryption to safeguard your personal information.We use secure server technology to ensure this information is protected . Any personal information you provide to us is safely stored on secure servers.

We also use reputable third-party service providers who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfilling orders and promotions, maintaining and managing our customer database, and reporting on customer behavior and/or preferences. Where these service providers have access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

III.Rights of U.S. Residents

Under California law, our customers who are residents of California have certain rights regarding their personal information. This section describes the rights of California residents under the California Consumer Privacy Act (CCPA) and how to exercise them.

We extend these rights to customers from all states, not just to our customers in California.

Your rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and verify your request, we will disclose to you:


You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our Notice with you.

To make such a request, please contact us via any of the methods listed in the ‘Contact Us’ section.

Verifiable Requests

Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. However, you may also make a verifiable consumer request on behalf of your minor (under 16) child.

In order to respond to your requests, we must perform some verification. For example, this would be necessary in order for us to respond to any requests for to disclose or delete your data. Our verification methods will differ depending on the following circumstances:

Password-protected accounts – if you have a password-protected account with us, we will use password authentication to verify you. If your request is for deletion of personal information, we will need to re-verify you before we delete your information.

Non-password-protected accounts – we need to use either a two-tier or a three-tier verification process (which will depend on what type of request you are making). We will ask for you to confirm two or three pieces of information that we have on our records about you, for example:

We will never ask for the following information from you:

Frequency

You may make a verifiable consumer request up to two times within a 12-month period, without charge. Unfortunately, we cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timelines

We try to respond to a verifiable consumer request within 30 days of its receipt.  If we require more time, we will inform you of the reason and extension time period (up to 90 days). If you have an account with us, we will deliver our response to that account. If you do not have an account with us, we will deliver our response by mail or electronically, at your option. Any disclosures we provide will only cover the twelve-month period preceding receipt. The response we provide will also explain any reasons we cannot comply with a request, if applicable. 

Opting-Out of Sale of Personal Information

If you wish to opt-out of the sale of personal information, please use one of the methods in the 'Contact Us' section. If exercised, the decision to opt-out will be valid for 12 months, at which time we may request that you authorize the sale of personal information again.

Discrimination

Web Beacon

A “Web Beacon” is an object that is embedded in a web page or email that is usually invisible to the user and allows website operators to check whether a user has viewed a particular web page or an email. We may use Web Beacons on our websites and social media accounts, and in emails to count users who have visited particular pages, viewed emails and to deliver co-branded services. Web Beacons are not used to access users’ Personally-Identifying Information. They are a technique Company may use to compile aggregated statistics about Website usage. Web Beacons collect only a limited set of information, including a Web Cookie number, time and date of a page or email view and a description of the page or email on which the Web Beacon resides. You may not decline Web Beacons. However, they can be rendered ineffective by declining all Web Cookies or modifying your browser setting to notify you each time a Web Cookie is tendered, permitting you to accept or decline Web Cookies on an individual basis.

Cookies

A “Web Cookie” is a string of information that assigns you a unique identification that a website stores on a user’s computer, and that the user’s browser provides to the website each time the user submits a query to the website. We use cookies on the Website to keep track of services you have used, to record registration information regarding your login name and password, to record your user preferences, to keep you logged into the Website and to facilitate purchase procedures. Company also uses Web Cookies to track the pages that users visit during each Website session, both to help Company improve users’ experiences and to help Company understand how the Website is being used. As with other Non-Personally-Identifying Information gathered from users of the Website, Company analyzes and discloses in aggregated form information gathered using Web Cookies, so as to help Company, its partners and others better understand how the Website is being used. COMPANY USERS WHO DO NOT WISH TO HAVE WEB COOKIES PLACED ON THEIR COMPUTERS SHOULD SET THEIR BROWSERS TO REFUSE WEB COOKIES BEFORE ACCESSING THE WEBSITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THE WEBSITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. WEBSITE USERS WHO REFUSE WEB COOKIES ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.

IV.Rights of Young Children

We are concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 16. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only. We require customers to verify that they are 18 or over before we can process an order, and customers must verify that they are 18 or over before speaking to our Customer Service team.

V.Access From Outside U.S.

If you are visiting our websites and social media accounts from a location outside of the United States, you will be connected through and to servers located within the U.S. All online orders will be accepted and fully processed in and shipped from the U.S. and China and all information you provide will be securely maintained on web servers and our internal systems located within China. By providing your information to us, you agree that all personal information will be used in accordance with this privacy notice and pursuant to U.S. law.

VI.Disclaimers and Limitations

No company, including us, can control the nature of all of the content available on the Internet. By operating our websites or our social media accounts, we do not represent or imply that we endorse any blogs, contributions or other content available on or linked to them, including without limitation content hosted on third party websites or provided by third party applications, or that we believe contributions, blogs or other content to be accurate, useful or non-harmful. We do not control and are not responsible for unlawful or otherwise objectionable content you may encounter on our websites or social media accounts, or in connection with any contributions. We are not responsible for the conduct, whether online or offline, of any customer who shop with us.

YOU AGREE THAT YOUR USE OF THE WEBSITE AND COMPANY SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE AND THE COMPANY SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS WEBSITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR E SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE OR COMPANY SERVICES, (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, AND/OR (F) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. COMPANY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND COMPANY WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

In order to protect the integrity of our company and brand, we reserve the right at any time in its sole discretion to block certain IP addresses from accessing our websites and social media accounts.

Any provisions of this Notice that, in order to fulfill the purposes of such provisions, need to survive the termination or expiration of this Notice, shall be deemed to survive for as long as necessary to fulfill such purposes.

YOU UNDERSTAND THAT CERTAIN STATES ALLOW YOU TO CANCEL THIS NOTICE, WITHOUT ANY PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF COMPANY’S THIRD BUSINESS DAY FOLLOWING THE DATE OF THIS NOTICE, EXCLUDING SUNDAYS AND HOLIDAYS. TO CANCEL, CALL A COMPANY CUSTOMER CARE REPRESENTATIVE DURING NORMAL BUSINESS HOURS USING THE CONTACT INFORMATION LISTING BELOW IN THIS NOTICE OR BY ACCESSING YOUR ACCOUNT SETTINGS. THIS SECTION APPLIES ONLY TO INDIVIDUALS RESIDING IN STATES WITH SUCH LAWS.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

WITHOUT LIMITING ANY OTHER PROVISION OF THIS NOTICE, COMPANY RESERVES THE RIGHT TO, IN COMPANY’S SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE WEBSITE AND THE COMPANY SERVICES, TO ANY PERSON FOR ANY REASON OR FOR NO REASON AT ALL, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THIS NOTICE, OR OF ANY APPLICABLE LAW OR REGULATION, AND COMPANY MAY TERMINATE YOUR USE OR PARTICIPATION IN THE WEBSITE AND THE COMPANY SERVICES, DELETE YOUR PROFILE AND ANY CONTENT OR INFORMATION THAT YOU HAVE POSTED AT ANY TIME, WITHOUT WARNING, IN OUR COMPANY’S SOLE DISCRETION.

VII.Governing Law

All questions of law, rights, and remedies regarding any act, event or occurrence undertaken pursuant or relating to our products and services shall be governed and construed by the laws of the State of New Jersey, excluding such state’s conflicts of law rules. Any legal action of whatever nature by or against DP arising out of or related in any respect to this Privacy Notice and our products and services shall be brought solely in either the applicable federal or state courts located in or with jurisdiction over Hudson County, State of New Jersey; subject, however, to the right of Company, at the Company's sole discretion, to bring an action to seek injunctive relief to enforce this Notice or to stop or prevent an infringement of proprietary or other third party rights (or any similar cause of action) in any applicable court in any jurisdiction where jurisdiction exists with regard to a user. You hereby consent to (and waive any challenge or objection to) personal jurisdiction and venue in the above-referenced courts. Application of the United Nations Convention on Contracts for the International Sale of Goods is excluded from this Notice. Additionally, application of the Uniform Computer Information Transaction Act (UCITA) is excluded from this Notice. In no event shall any claim, action or proceeding by you related in any way to the Website and/or the Company Services (including your visit to or use of the Website and/or the Company Services) be instituted more than two (2) years after the cause of action arose.

VIII.Electronic Contracting

Your use of the Company Services includes the ability to enter into Notices and/or to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR NOTICE AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH NOTICES AND TRANSACTIONS. YOUR NOTICE AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO RELATING TO THE COMPANY SERVICES, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS. In order to access and retain your electronic records, you may be required to have certain hardware and software, which are your sole responsibility.

IX.Contact Us

If you have any questions or concerns regarding our privacy notice, your privacy rights, or would like to submit a request to:

DP DREAM PAIRS INC

Attn: Privacy Officer

9500 Railroad Ave North Bergen,NJ 07047

Email: [email protected]

Or, please contact us by calling +1 609-831-4566.

if any complaint with us is not satisfactorily resolved, and you are a California resident, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 400 "R" Street, Sacramento, California 95814 or by calling our number.


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